ShadelytCancellation, refunds and delivery
Last updated: 3 October 2026
How to cancel a Roger Shadelyt subscription, when we refund, and how the service is delivered.
Free trial
A trial costs nothing and needs no card. There is nothing to cancel: it ends by itself after 30 days unless you choose to subscribe.
Cancelling a subscription
You can cancel at any time by emailing reachus@shadelyt.com from your company's contact address, or by telling your account contact. Cancellation takes effect at the end of the period you have already paid for. The service keeps working until then, and you won't be charged again.
Refunds
Fees for a subscription period that has already started are not refunded, except in these cases:
- A billing mistake: if you were charged twice or charged the wrong amount, we refund the difference in full.
- If we can't provide the service: if we end the service, or can't provide what you paid for, we refund the unused part of the period.
- Setup fees, if your order has one: refunded in full if you cancel before we have started the setup work.
Approved refunds are paid to the account or card you paid from, within 7 business days of approval. Your bank may take a few more days to show it.
Delivery
Roger Shadelyt is software and an online service: nothing is shipped. After your order and payment:
We email your console's address (yourcompany.shadelyt.com) and an invitation to set it up, within
one business day. You then connect your own PostgreSQL database and install the agent from your console.
If you haven't received them within two business days, write to reachus@shadelyt.com.
Contact
reachus@shadelyt.com. Please include your company's name.